NACCHO OT21-2103 Technical Assistance Coordination – Capacity Building & Project Management

hrough their work with NACCHO, LPC helped coordinate technical assistance across ten providers, facilitating conflict resolution, resource review, and staff development focused on public health and facilitation best practices. Our role also included advising on internal systems to support communication and role clarity across a dynamic of complex teams. LPC served as a liaison between NACCHO and their outside contractors, facilitating all project-related calls, and helped to triage communications by setting up a process for managing the project more efficiently. For example, LPC established monthly one-on-one calls with outside contractors and provided professional coaching to the staff on various topics, such as conflict resolution and facilitation. The goal was for the client to be trained on conflict resolution and facilitation so that they could continue facilitating the project once our work together was complete. LPC was able to improve communications, establish stronger team collaboration and partnerships with outside contractors, and even prepare and submit a comprehensive performance report for the agency’s funders.